Shipping policy
Shipping & Delivery Policy
At evolveMD, we aim to ensure your skincare products are packed carefully and delivered as efficiently as possible.
Australian Delivery
We currently offer shipping to eligible addresses within Australia.
Available shipping options and applicable delivery charges will be displayed at checkout before payment.
Order Processing
Orders are processed during normal business days, excluding weekends and public holidays.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Dispatch times may vary during promotional periods, public holidays or periods of high demand.
Delivery Timeframes
Estimated delivery timeframes depend on your location and the delivery service selected.
Delivery estimates are indicative and may be affected by courier delays or circumstances outside our reasonable control.
We will comply with our obligations under Australian Consumer Law where orders are delayed or not delivered within the agreed or legally required timeframe.
Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Addresses
Please ensure your delivery address and contact details are accurate when placing your order.
If you notice an error, contact us as soon as possible at onlineteam@evolutionlaser.com.au.
We will attempt to assist with address changes where possible, although changes may not be possible after dispatch.
Lost, Missing or Damaged Deliveries
If your order has not arrived within the expected delivery timeframe, arrives damaged or appears to have been lost in transit, please contact our online team.
We will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with Australian Consumer Law.
Incorrect or Incomplete Orders
If you receive an incorrect product or an item is missing from your order, please contact us with your order number and details of the issue.
We will investigate and arrange an appropriate resolution.
Product Availability
All orders are subject to stock availability.
If an item becomes unavailable after your order has been placed, we will contact you to discuss available alternatives or arrange a refund for the unavailable item.
Contact Us
For shipping and delivery enquiries, please contact:
evolveMD Online Customer Care